Terms & Conditions
At Music Bus we want to ensure that you, your children, and any other carer that accompanies your child/ren to a session enjoys their experience to the full.
These are the terms and conditions which apply to services provided by Music Bus Liverpool South with franchisee Elizabeth Hare
Please note that Music Bus is a franchised business, and your classes and events are provided by an independent Franchisee who is responsible for the Music Bus activities you book from them. Your contract is made between you and the Franchisee at the time of booking.
Please read these terms and conditions carefully.
To contact us, you can find our contact details here https://musicbus.com/classes/. We will forward your message onto your local Franchisee who will respond.
In your Music Bus class, you and your child’s enjoyment, safety and wellbeing during our classes and events, together with that of the Franchisee and staff, is our top priority, and as such it is a condition of booking that we request you to agree to the terms and conditions of this policy at the time of booking.
General Terms
Before attending a Music Bus class it is essential that you read the following terms and conditions and acknowledge receipt and your agreement by completion of the online registration form.
1 Arrival
On the day of your class please arrive on time.
2 Illness
If your child or their accompanying adult has, or develops, a medical condition please consult your doctor before attending your class and inform your Franchisee/class leader by email. This information will remain confidential.
Please do not attend a class if your child has any form of contagious illness including diarrhoea, impetigo, chicken pox, conjunctivitis, an ear infection or bad cold. Please ensure they, and you, are in good health again before returning to your class. If your child has been suffering from sickness and/or diarrhoea, please ensure they have been clear of all symptoms for at least 48 hours prior to attending a class. Music Bus will not accept liability for any infection transmitted to a child or carer by another member of the class. If during a class, you/your child begins to feel unwell, please let your Franchisee/class leader know immediately.
3 Covid -19
We have included certain provisions regarding Covid-19, and in the event that the current situation changes, we will comply with the prevailing UK government guidelines, advice and law. Please note that variations to these guidelines might apply in Scotland, Wales and Northern Ireland and as such the prevailing local regulations must also be taken into account in those areas.
At such times, if necessary, the way we run Music Bus classes may change according to the law for your safety and wellbeing. We will seek best advice from published information and local environmental health officers as well as working with venue management to ensure the safe operation of classes for all our benefit. Any necessary changes to our terms and conditions will be applied at such time.
4 Face covering
Whilst no longer compulsory at this time, if the government law/advice changes we may ask you to wear a face covering whilst entering, leaving and moving around the venue or as deemed appropriate. If you would prefer to wear one anyway please do so.
5 Hygiene/Cleaning
We are doing our very best to ensure your environment is clean and safe during your Music Bus class and we thank you for your help and cooperation.
6 Responsibility
You, or the adult carer accompanying your child to their Music Bus class or event, remains fully responsible for your child at all times. You must stay on the premises and supervise your child at all times. Your Music Bus Franchisee, class leader, or any member of staff does not accept any responsibility for your child at any time.
7 Payments
Details of the payment method/s can be found on your Franchisee’s payment booking platform page of the website (Class for Kids). Payment for fees due should be made through the online booking system or as directed by your Franchisee. To secure your child’s place payment needs to be made in full by the required date. For any variations to this, please contact your local Music Bus Franchisee for details. Your booking is subject to your agreement to the terms and conditions.
8 change to class time and venue
Occasionally a class may need to merge with another class if it has reduced in size over time and is no longer practical to operate on its own. In this event, your Franchisee will endeavour to find a suitable alternate class time to offer but cannot guarantee this. If you should request to change your class day, time, or venue, your Franchisee will endeavour to satisfy your request where possible but cannot guarantee this.
10 Adverse Weather
Unfortunately we often receive some bad weather which may result in a venue being closed and/or the Franchisee, or class leader, being unable to travel to the venue. If this is the case, we will give you as much notice as possible. A catch-up session will be offered or where this is not possible, a credit will be applied to your account. However, if the venue is open, the class will go ahead. If you do not attend where a class goes ahead, no credit will be given. If you are in any doubt as to whether your session will go ahead, please contact your local Franchisee.
11 Cancellation of Class
If, for any reason, your Franchisee or member of staff has to cancel a class this will be rescheduled, or a refund or credit to your account for future classes will be applied.
12 Refunds
No refunds will be given for classes missed by yourself for any reason.
13 Dispute Resolution
We hope that you and your child/ren will enjoy your Music Bus experience.
If you have any questions or complaints about a Music Bus class or event, please contact your Franchisee who your contract is with.
Alternatively you can email helen@musicbus.com and your communication will be forwarded to your local Franchisee who is responsible for all aspects of customer service within their franchise area. Music Bus is a Franchise Support Office and does not serve for the resolution of customer disputes.
14 Video and Photography
We understand that you may want to take photos/video of your child/ren in class from time to time which we are happy for you to do, we ask however that you avoid including others without their prior permission. If you are requested to stop, we ask that you respect the privacy of others in your class. From time to time we would like to take photos/video in class and ask you to agree that your child may be featured. These may be used for marketing purposes from time to time (neither your child, nor you, will be named), whether on or offline. If you do not agree, please speak to your Franchisee and your preference will be respected.
15 Social Media
Music Bus have local and general Facebook pages, Instagram accounts, TikTok and Twitter where we may share information, updates, current affairs, photos or video from class, and other items that we deem may be of interest to families. We cannot control the activities of third parties, such as other parents, on social media.
16 Copyright
The Music Bus logo, trademarks, illustrations and photography are the sole copyright of Music Bus. Any reproduction of these, in any form, without our written consent will be regarded as being in breach of our copyright and dealt with accordingly. Music Bus expressly forbids the right to reproduce any part of our classes in any form, (whether on the internet, through social media, DVD’s, photographs, written form etc). If anyone is suspected of this for any purpose of publication, they will be requested to stop filming and leave the class permanently. Music Bus cannot be held responsible for the actions of third parties, and therefore excludes to the fullest extent possible by law, any liability arising from a breach of this section ‘Video and Photography’ by any party.
17 Valuables
Music Bus will not accept liability for the loss or damage to any personal belongings brought by a customer to any class whether before, during or after a class. All personal property, including prams and buggies, whether in the venue, or outside, are left at your own risk.
18 Health and Safety
We operate Music Bus classes under those conditions laid down by current legislation regarding Covid 19, with any further health and safety precautions as deemed advisable, necessary, or preferable by us with your wellbeing and that of our Franchisees at heart. To view our full Health and Safety Policy please ask your Franchisee for a copy. Food and drink, and especially hot drinks, can present a dangerous hazard for young children. Therefore if these are consumed, please enjoy any and all refreshments in a separate area, away from children. Due diligence should be taken at all times to avoid any dangers with drinks and food around young children. Please supervise your child with any food or/and drink in class at all times, they remain your sole responsibility.
19 Music Bus Stickers
A Music Bus sticker may be offered for your child at the end of a session, this is a reward sticker to say well done and thank you for your contribution today.
We ask that you, or the adult in charge of your child, supervises your child with their sticker and takes responsibility for this at all times, ensuring your child does not put this in their mouth. Please be aware this could present a choking hazard and therefore please supervise your child at all times. If you would prefer your child not to have a sticker, please say at the point these are distributed and a sticker will not be given, alternatively you can take the sticker yourself.
20 Medical Conditions
Please ensure that you include any existing medical conditions your Franchisee should be aware of for you or/and your child on your booking form. Also, inform your Franchisee of any changes, including pregnancy, as soon as you are aware of them. This information will remain confidential. If your child has an allergy, for example to nuts, please inform your Franchisee at time of booking and pay particular attention to any food they may consume in class.
21 Baby Changing and disposal of nappies
Please change your baby’s nappy on the floor using a changing mat or use the baby changing facilities in the venue if applicable. Do not use any elevated areas such as tables, chairs, benches, a stage, or similar, which could potentially be dangerous and give rise to your baby falling or rolling from a high surface. Please take any used nappies with you to dispose of unless there is a nappy bin provided.
22 Withdrawal of Service
Music Bus reserves the right to refuse entry to a class of a customer if it is felt that their behaviour is unreasonable.
23 Changes in law
If, due to changes in UK government law/guidelines regarding Covid-19 we are advised to temporarily pause the delivery of classes in person, these will be provided online in your local private Music Bus at Home Facebook group. You will be informed of any change
24 Exclusion of Liability
in the absence of any proven negligence, or the lack of due diligence or breach of duty by your Franchisee/class leader, employees, the participation of you, your partner, child or person responsible for your child, for the purpose of attending or observing Music Bus classes is done so entirely at your and their own risk. Your booking is subject to your agreement to these terms and conditions.
25 Governing Law
These terms and conditions shall be governed by and written in accordance with English law and the courts of England shall have non-exclusive jurisdiction. If you are resident in Scotland, you can choose to bring proceedings in Scotland, not England.
I agree to adhere to the terms and conditions in this agreement in order to book a place for my child, or children, at Music Bus.
Signed ………………………………………………… Date ………………………….
Child’s Name …………………………………………. Venue/Class …………..